I literally called up the 24hr toll-free number (1-888-892-2253) the day before we were supposed to move in, gave them our address, phone number, credit card, and they booked the installation for our move-in day. You get to pick from a few 4-hour windows, they call a half hour before they arrive to make sure you are there, they show up, it takes about an hour and a half, and ta-da, you are online. Easy as pie.
Here's the pricing breakdown:
- $50 deposit (because we don't have social security numbers/credit history in the US) which will be returned to us when we leave TWC;
- $50 installation fee (which if you just tell them you want to check their competitor, they will waive pretty happily);
- $39.99/month for their "Standard" service (up to 10Mbps) which is the most popular package they offer and basically all we need (if you do a lot of movie streaming or downloading and whatnot, you might need to upgrade). Also if you sign up for 12 months or more it goes down to $29.99/month;
- $2.50/month to rent the modem.
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